Privacy Policy

1. Introduction

Counterguard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical drug reference platform ("Service").

2. Information We Collect

2.1 Information You Provide

• Account details (name, email, password)
• Verification details for student/professional/enterprise tiers
• Support communication content
• Profile details you choose to provide

2.2 Usage Data

• Search and usage events
• Device/browser/session metadata
• Operational logs and diagnostics

2.3 Information We Do Not Collect

3. How We Use Your Information

• Provide, secure, and improve the Service
• Process subscriptions and enforce plan limits
• Support verification and compliance workflows
• Detect fraud, abuse, and incidents
• Meet legal/regulatory obligations

4. How We Share Your Information

We share only with processors and infrastructure providers needed to operate the Service.

5. Data Security

• Encryption in transit (TLS)
• Role-based access controls and least privilege
• Security monitoring, incident response, and audit trails
• Secure development lifecycle and periodic review

6. Data Retention

We retain data only for legitimate operational, security, and legal requirements, then delete or de-identify when no longer needed.

7. Your Privacy Rights

• Access and portability
• Correction
• Deletion (right to be forgotten)
• Consent management and opt-out where applicable

Rights may vary by region, including GDPR (EU/EEA), CCPA/CPRA (California), and DPDP (India).

8. International Data Transfers

Where transfers occur across borders, we apply lawful transfer mechanisms and contractual safeguards.

9. Children's Privacy

Counter Guard is not intended for users under 18.

10. Third-Party Services

External links and third-party services are governed by their own privacy terms.

11. Changes to This Policy

We may update this policy and will post updates here with revised dates.

12. Contact